Shipping to the 48 contiguous states. Currently, all orders are shipped via the method of least cost, usually FedEx Ground, Courier, or via Truck. We reserve the right to use our own discretion as to which carrier is to be used on any freight allowed shipment.

Shipments to Alaska and Hawaii. For delivery to Alaska and Hawaii all orders are shipped by air. We will contact you by phone or email to confirm the additional shipping costs. Upon your acceptance we will bill the additional amount to your credit card and ship your order.

Items are generally shipped as available; however, if more than one shipment is made you will be charged for shipping only once. You have the option to ship orders in partial groups as available or as a complete group when all products are available.

Please note that orders to PO boxes can only be sent via USPS mail. Sorry, expedited orders cannot be sent to PO Boxes.

You may check on the status of your order at any time by visiting http://www.vosslighting.com and clicking the Order Status link or by calling Customer Service at 1-800-928-8677 between the hours of 7:30 a.m. and 6:00 p.m. Central Standard Time, Monday through Thursday or between the hours of 7:30 a.m. and 5:00 p.m. Central Standard Time on Fridays, excluding holidays.

Express delivery is available for an additional charge. You should contact your local Voss Lighting office, our home office at 1-800-928-8677, or via email at customerservice@vosslighting.com if you need express delivery. We will notify you of the additional costs before your order is shipped.

Products are shipped F.O.B. shipping point with freight costs and handling fees paid by Voss Lighting and charged to your invoice. C.O.D. shipments are not permitted. Other terms and conditions may apply for freight collect, special handling or shipments outside the contiguous United States.

Shipping and handling charges for all items are a per item charge based on the weight of the item, the size of the box and the delivery destination.

Any extra charges incurred for additional services, such as overnight delivery, customer’s carrier or special handling by the carrier, will be charged to your invoice. Title and risk of loss pass to you upon tender of shipment to the carrier. If product is damaged in transit, you must file claim with the carrier. Voss Lighting will provide you with a tracking number and a toll free number for the carrier.

Shipping charges for deliveries outside of the continental U.S. will be quoted within 2 business days of placing your order. Shipping quotes may include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

We make every effort to ship your order as quickly as possible. After credit approval, many orders ship that same day. Most orders are shipped from our warehouse within 2 business days. After that, delivery can take from 1 to 10 business days depending on destination.

All orders are subject to our acceptance and availability of product. It is our intent to deliver your order promptly.

While Voss Lighting will make every reasonable effort to ship your orders within these time frames, Voss Lighting is not responsible or liable for any delay in receiving or completing your order that is caused by an event beyond Voss Lighting’s reasonable control. Such events may include, but are not limited to, fire, flood, accident, strike, riot, civil commotion, act of God, war or other hostilities, acts or omissions of carriers, transmitters, telecommunications, Internet Service Providers or Internet backbone providers or a failure, interruption or delay of the server or this site caused by an event outside the direct control of Voss Lighting, including without limitation, power outages or attacks on this site.

You may check on the status of your order at any time by visiting http://www.vosslighting.com and clicking the Order Status link or by calling Customer Service at 1-800-928-8677 between the hours of 7:30 a.m. and 6:00 p.m. Central Standard Time, Monday through Thursday or between the hours of 7:30 a.m. and 5:00 p.m. Central Standard Time on Fridays, excluding holidays.

Voss Lighting may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.

We make every effort to pack items so they will arrive safely at the destination. Despite our best efforts, sometimes breakage does occur. If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call your local Voss Lighting office, or our home office at 1-800-928-8677 or e-mail customerservice@vosslighting.com.

Freight Lines: All notations for damages or shortage must be signed by the driver delivering the freight to you. Note: On all air shipments either by UPS, FedEx, Airborne Express or other applicable carrier, (unless paid by credit card) we will require your shipper number with these carriers to process your order. Extraneous shipping charges will be added to your invoice.

UPS: Any damage or shortage by United Parcel Service should be accepted by you and reported to us the same day received and we will credit your account.

FedEx: All notations for damages or shortage must be signed by the driver delivering the freight to you. Note: On all air shipments either by UPS, FedEx, Airborne Express or other applicable carrier, unless paid by credit card we will require your shipper number with these carriers to process your order. Extraneous shipping charges will be added to your invoice.